This Privacy Policy explains how Goldy Locksmiths collects, uses, stores and protects personal information submitted through www.goldylocksmiths.com.au, including contact forms, quote requests, phone enquiries and website interactions.
By using this website or contacting Goldy Locksmiths, you agree to the handling of your personal information in accordance with this Privacy Policy.
- Personal Information We Collect
Goldy Locksmiths may collect personal information when you contact us, submit a website form, request a quote, make an enquiry, call our business, or interact with our website.
This may include:
Your name
Phone number
Email address
Property suburb or service location
Details about the locksmith service you need
Photos or information you choose to upload or provide
Messages, notes or enquiry details
Website usage information, such as pages visited, device information, browser type and general analytics data
We only collect information that is reasonably necessary to respond to enquiries, provide locksmith services, manage bookings, improve our website and operate our business.
- How We Collect Information
We may collect personal information directly from you when you:
Submit a contact or quote request form
Call, text or email Goldy Locksmiths
Provide photos, job details or property access information
Request a locksmith service or quote
Interact with our website
We may also collect limited website usage information through cookies, analytics tools and similar technologies.
- How We Use Personal Information
Goldy Locksmiths may use personal information to:
Respond to enquiries and quote requests
Contact you about locksmith services
Confirm service details, locations and job requirements
Provide mobile locksmith services
Manage bookings, records and customer communication
Improve our website, services and customer experience
Maintain business records
Respond to legal, safety or security requirements where necessary
We do not use personal information for purposes unrelated to our business unless required or permitted by law.
- Website Analytics and Cookies
This website may use cookies, analytics tools and similar technologies to understand how visitors use the website and to improve website performance.
Goldy Locksmiths may use services such as Google Analytics, Google Site Kit or similar tools to collect general website data, including page visits, device type, browser information, approximate location data and traffic sources.
This information is generally used in an aggregated way and does not personally identify you unless you choose to provide personal information through a form, phone call or other direct contact method.
You can adjust your browser settings to block or delete cookies, although some website features may not work as intended.
- Disclosure of Personal Information
Goldy Locksmiths does not sell or rent personal information.
We may disclose personal information where reasonably necessary to:
Provide locksmith services
Respond to your enquiry or service request
Work with trusted service providers who help operate our website, email, hosting, analytics or business systems
Comply with legal obligations
Protect the rights, safety or security of Goldy Locksmiths, our customers or others
Any third-party service providers are expected to handle personal information securely and only for the purpose of providing their service.
- Overseas Disclosure
Some website, email, hosting, analytics or business software providers may store or process information using systems located outside Australia.
Where this occurs, Goldy Locksmiths takes reasonable steps to use reputable providers and protect personal information in accordance with this Privacy Policy.
- Storage and Security
Goldy Locksmiths takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include using secure website systems, reputable hosting providers, password-protected accounts and reasonable business security practices.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information submitted online.
- Accessing and Correcting Your Information
You may request access to personal information Goldy Locksmiths holds about you.
You may also request correction of your personal information if you believe it is inaccurate, incomplete or out of date.
To request access or correction, please contact Goldy Locksmiths using the contact details on this website. We may need to verify your identity before responding to a request.
- Retention of Personal Information
Goldy Locksmiths keeps personal information only for as long as reasonably necessary for the purpose it was collected, including service records, customer communication, business administration, legal requirements and record keeping.
When information is no longer required, we may delete, de-identify or securely archive it where appropriate.
- Third-Party Links
This website may contain links to third-party websites or services.
Goldy Locksmiths is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any third-party website you visit.
- Complaints and Privacy Enquiries
If you have a question or concern about how Goldy Locksmiths handles personal information, please contact us first so we can review and respond to the issue.
We will take reasonable steps to respond to privacy enquiries or complaints within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further privacy information or complaint options.
- Changes to This Privacy Policy
Goldy Locksmiths may update this Privacy Policy from time to time.
The updated version will be published on this page with the latest “Last updated” date. You should check this page periodically to stay informed about how personal information is handled.
- Contact
For questions about this Privacy Policy or how your personal information is handled, please contact Goldy Locksmiths through our contact page.
Last updated: 27 May 2026