This Privacy Policy explains how Goldy Locksmiths collects, uses, stores and protects personal information.
It applies when you visit goldylocksmiths.com.au, contact us, request a quote or book a locksmith service.
In this policy, “Goldy Locksmiths”, “we”, “our” and “us” refer to Goldy Locksmiths.
Goldy Locksmiths follows this policy as its standard for handling personal information. Where the Privacy Act 1988 and Australian Privacy Principles apply, we will comply with them.
1. Personal Information We Collect
Goldy Locksmiths may collect personal information when you contact us, request a quote or use our website.
For example, this information may include:
- Your name
- Phone number
- Email address
- Property suburb or service location
- Billing or business details
- Details about the locksmith service you need
- Photos, videos or documents you provide
- Door, lock and security hardware information
- Messages, notes and enquiry details
- Booking and service history
- Payment and transaction records
- Website usage and device information
- Browser type, IP address and general security logs
- Information about how you found our website
However, we only collect information that reasonably helps us respond to enquiries, provide services and operate our business.
2. Property and Access Information
Some locksmith jobs require information about a property, door, lock or access system.
In particular, you may provide:
- Photos of doors, locks, gates or hardware
- Property access instructions
- Details about tenants, staff or authorised contacts
- Information about keys, codes or access permissions
- Details about damaged, lost or compromised security hardware
Only provide alarm details, safe combinations, access codes or similar credentials when they are necessary for the job and we have requested them.
As a result, we can limit the amount of sensitive access information stored in our records.
Goldy Locksmiths uses this information only to assess, quote, arrange or complete the requested work.
3. How We Collect Information
We usually collect personal information directly from you.
For example, information may be collected when you:
- Submit a contact or quote form
- Upload photos through our website
- Call, text or email Goldy Locksmiths
- Request a locksmith service
- Ask for a quote or site inspection
- Book or reschedule a job
- Provide information while we attend your property
- Pay an invoice or service charge
- Leave a review or provide feedback
In addition, our website may collect limited technical information through cookies, analytics and security tools.
You can browse most parts of the website without identifying yourself. However, we usually need your contact details and service location before arranging a quote or booking.
4. How We Use Personal Information
Goldy Locksmiths may use personal information to:
- Respond to enquiries
- Review photos and job details
- Provide an initial estimate
- Arrange a site inspection
- Confirm service locations and access requirements
- Schedule locksmith appointments
- Provide mobile locksmith services
- Contact you about a booking or completed job
- Prepare quotes, invoices and service records
- Process or confirm payments
- Manage warranties and follow-up work
- Improve our website and services
- Prevent fraud, spam or website misuse
- Maintain accounting and business records
- Respond to legal, safety or security issues
Therefore, we only use your information for purposes connected with our services and business operations.
We do not use personal information for unrelated purposes unless the law permits or requires it.
5. Photos, Videos and Uploaded Files
You may choose to upload photos, videos or documents through our website or send them directly to us.
For instance, we may use these files to:
- Identify a door, lock or item of hardware
- Check whether a product may be compatible
- Provide an initial estimate
- Prepare for a service call
- Record work that has been completed
- Assist with warranty or follow-up enquiries
Photos may also include surrounding property details. Therefore, only provide images and information relevant to the locksmith work.
Do not upload identity documents, bank details or unrelated personal information unless we specifically request them.
Where appropriate, we may keep relevant job photos as part of a service, warranty, safety or business record. Otherwise, uploaded files may be deleted when we no longer need them.
6. Use of Job Photos for Website or Marketing
Goldy Locksmiths may occasionally use job photos to show completed work, explain a service or provide a real job example.
However, we will not intentionally publish access codes, keys that can be copied, private documents or other security-sensitive information.
Where a photo could identify a customer, resident or private property, we will seek permission or remove identifying information before publication.
In addition, you may ask us not to use photos from your job for website, social media or promotional purposes.
7. Phone Calls, Text Messages and Emails
We may use your contact details to respond to your enquiry and manage the requested service.
For example, Goldy Locksmiths may contact you to:
- Confirm booking details
- Provide arrival updates
- Request additional photos or information
- Send a quote, invoice or receipt
- Discuss replacement parts or additional work
- Respond to warranty or service questions
- Ask for feedback about a completed service
In addition, we may keep reasonable records of customer communication for booking, safety and business purposes.
Goldy Locksmiths does not routinely record phone calls. However, we will tell you before a call is recorded if recording becomes necessary.
8. Marketing Communications
Goldy Locksmiths may occasionally send service updates or promotional messages where the law permits.
However, requesting a quote or booking a locksmith service does not automatically add you to an ongoing marketing list.
Where consent is required, we will ask for it before sending marketing communications.
In addition, commercial emails or text messages will identify the sender and provide a reasonable way to unsubscribe.
You may ask us to stop sending marketing messages at any time. Nevertheless, we may still send necessary messages about an active enquiry, booking, invoice or service.
9. Website Analytics, Cookies and Advertising
Our website may use cookies and similar technologies to improve performance and understand how visitors use the site.
For example, we may use:
- Google Analytics
- Google Site Kit
- Google Ads conversion measurement
- Website security and spam-prevention tools
- Website hosting, caching and performance services
These services may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser type
- Approximate location
- Traffic source
- IP address or device identifiers
- Form submissions
- Phone-link or button clicks
- General website events
As a result, we can measure website performance, improve our pages and understand whether advertising produces enquiries.
Analytics information generally does not identify you by name. However, service providers may use cookies or device information under their own privacy policies.
You can block or delete cookies through your browser settings. However, some website features may not work correctly afterward.
10. Payment and Transaction Information
A bank or payment provider may process your payment information when you pay by card, bank transfer or another electronic method.
Goldy Locksmiths does not normally store complete payment-card numbers.
However, we may retain transaction information such as:
- Payment amount
- Payment date
- Invoice number
- Payment status
- Limited payment references
- Customer or business billing details
We keep these records for accounting, customer service and legal record-keeping purposes.
11. Disclosure of Personal Information
Goldy Locksmiths does not sell or rent personal information.
However, we may share limited information when reasonably necessary to:
- Provide the requested locksmith service
- Arrange approved specialist or related trade work
- Operate our website and email systems
- Process payments
- Manage accounting and invoicing
- Store business records
- Measure website performance
- Maintain website and account security
- Obtain professional advice
- Meet insurance or legal requirements
- Protect customers, workers or members of the public
For example, relevant service providers may include:
- Website hosting providers
- Email providers
- Cloud storage providers
- Analytics and advertising platforms
- Payment providers and banks
- Accountants and insurers
- IT, website and security providers
- Contractors or specialist trades involved in approved work
Therefore, we only share the information reasonably required for the relevant service or business purpose.
12. Legal and Safety Disclosures
Goldy Locksmiths may disclose personal information when the law requires or permits it.
For example, disclosure may occur when:
- A court, regulator or government authority lawfully requests information
- We need to respond to an emergency
- Someone may face a serious safety risk
- We need to investigate fraud, theft or unlawful activity
- We need to protect our legal rights
- We need to address a security incident
In addition, we may ask for proof that a person has authority to access a property or request locksmith work.
13. Overseas Data Processing
Some website, email, cloud, analytics, advertising or software providers may store or process information outside Australia.
For instance, these providers may operate data centres, support teams or technical systems in several countries.
Because provider locations can change, it may not always be practical to list every country involved.
Nevertheless, we take reasonable steps to choose reputable providers and secure the accounts we use.
You may contact us for more information about the types of providers currently supporting our business.
14. Storage and Security
Goldy Locksmiths takes reasonable steps to protect personal information from:
- Loss
- Misuse
- Interference
- Unauthorised access
- Unauthorised changes
- Improper disclosure
For example, our security measures may include:
- Password-protected accounts
- Secure website connections
- Reputable website hosting
- Limited account access
- Software and plugin updates
- Spam and security controls
- Secure business devices
- Account backups
- Reasonable document and record management
However, no online system or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.
15. Data Breaches
A data breach may occur when personal information is lost, accessed without permission or disclosed without authorisation.
First, we will take reasonable steps to contain and investigate a suspected breach.
Next, we may assess the information involved, secure affected systems and reduce the risk of further harm.
Finally, we will contact relevant providers, affected people or authorities where appropriate.
Where the Notifiable Data Breaches scheme applies, Goldy Locksmiths will notify affected individuals and the Office of the Australian Information Commissioner when required.
16. Retention of Personal Information
We keep personal information only for as long as we reasonably need it.
For example, information may be retained for:
- Customer communication
- Quotes and bookings
- Service and warranty records
- Relevant job photos
- Invoices and payment records
- Accounting requirements
- Insurance purposes
- Legal obligations
- Safety and security records
- Resolving disputes
When we no longer need information, we may delete, de-identify or securely archive it.
17. Accessing Your Personal Information
You may ask for access to personal information that Goldy Locksmiths holds about you.
To make a request, contact us through our contact page.
Before releasing information, we may ask you to verify your identity.
However, the law may allow or require us to refuse access in some circumstances. Where appropriate, we will explain the reason.
18. Correcting Your Personal Information
You may ask us to correct personal information that is:
- Inaccurate
- Incomplete
- Out of date
- Irrelevant
- Misleading
After receiving a request, we will take reasonable steps to review and update the information where appropriate.
19. Third-Party Links
Our website may contain links to third-party websites, maps, social platforms or services.
However, Goldy Locksmiths does not control the privacy, security or content of those websites.
Therefore, you should review the privacy policy of each third-party website you visit.
20. Privacy Enquiries and Complaints
Contact Goldy Locksmiths first if you have a question or concern about how we handle personal information.
When contacting us, please explain:
- The information or issue involved
- What happened
- The outcome you are seeking
We will review your enquiry and respond within a reasonable time.
Where the Privacy Act applies, you may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response.
21. Changes to This Privacy Policy
Goldy Locksmiths may update this Privacy Policy when our website, services, providers or legal obligations change.
When an update occurs, we will publish the revised version on this page.
Therefore, you should check this page occasionally for changes.
22. Contact Goldy Locksmiths
For privacy questions, access requests, correction requests or complaints, contact Goldy Locksmiths through our contact page.
Last updated: 23 July 2026